Frequently Asked Questions for Buyers
Answers to questions about your purchase on CarOnSale: registration, fees, payment, pickup, vehicle documents, and complaints.
Who is eligible to buy on CarOnSale and what documents you need to register.
What happens if your bid is below the reserve price, and what fees apply when you make a purchase.
Renegotiation
If your highest bid is below the seller's reserve price, a digital renegotiation may begin.
Fees
As a buyer, you pay an auction fee to CarOnSale for each vehicle you purchase.
How to pay, when your payment is considered received, and what happens if it is not received.
Payment
You pay for the vehicle and fees via bank transfer through COSPay, CarOnSale's payment processing service.
Late Payment
The purchase price and auction fee are due immediately after the purchase. If you do not pay, you will receive payment reminders via email, and your account may be suspended.
When you need to pick up the vehicle, when the vehicle documents will arrive, and how to get reimbursed for the export tax credit.
Booth Fees
You must pick up a purchased vehicle within 9 business days of the purchase.
Vehicle Documents
Once the purchase price and fees have been paid in full, CarOnSale will arrange for the vehicle documents to be shipped: the Certificate of Registration, Parts I and II, and, if available, the COC document.
Export Advantage
The export credit is the portion of the purchase price that you receive back when you permanently export a vehicle abroad.
What you can file a complaint about, what deadlines apply, and how to contact customer service.
Complaint
Please submit complaints exclusively through the complaint form in your CarOnSale account.
Contact us
As a registered buyer, you can contact customer service through "My Inquiries" in your CarOnSale account.
Can't find your question here?
Submit a request in your CarOnSale account under “My Requests.” There, you can also see the status of your request.
