Digital Renegotiation
If your highest bid is below the seller's minimum price, a digital renegotiation may begin. It takes place directly in your CarOnSale account, on your desktop and in the app. There, you can accept the minimum price, raise your bid, or stick with your current bid.
Renegotiation Begins
CarOnSale will notify you on the platform, in the app, or via email that the renegotiation is beginning.
Select an option
You can choose one of three options: accept the current minimum price, raise your bid (counteroffer), or stick with your maximum bid. If you do not respond in time, your bid will automatically remain the same.
Seller replies
Your decision is sent to the Seller. He will either accept your bid, make a counteroffer, or stick to his price.
Next Round
If both sides reach an agreement, another round follows. The renegotiation ends no later than 3 business days after the auction ends.
Everything you need to know at a glance.
What is digital renegotiation?
If the minimum price is not reached in an auction, the buyer and Seller can still reach an agreement. This takes place during the digital post-auction negotiation: You negotiate with our staff through your account instead of over the phone. Neither party is obligated to participate in the post-auction negotiation.
Where do I increase my bid?
In your CarOnSale account, on your desktop, or in the app. During the ongoing renegotiation, select the option to increase your bid and enter your new offer.
How long am I bound by my offer?
Until the renegotiation period of 3 business days from the end of the auction expires. Your most recent offer is always valid; you cannot withdraw it. If both parties do not reach an agreement, the renegotiation ends without a sale. CarOnSale may also solicit offers from other buyers during this time.
What fees apply when making a purchase through renegotiation?
If the purchase is finalized through renegotiation, you'll pay the auction fee just as you would for any other purchase. You can view your current fees in your CarOnSale account.
How will I be notified about the status?
You can view the current status in your account. CarOnSale will also notify you by email.
Can't find your question here?
Submit a request in your CarOnSale account under “My Requests.” There, you can also see the status of your request.
