No calls lost.
No customers lost.
Whether it's the end of the workday, lunch break, or Monday rush hour: Caro answers every call, understands the issue, and forwards it to the right team. Around the clock.
The phone is the most important channel— and the biggest leak.
Response time determines who gets the customer. Two customers in the showroom, the phone rings a third time—and the lead goes to the local competitor.
Other providers are just getting started in the auto business.
Call centers, telecommunications, generic software—you don't really understand how the business works until the first customer calls.
Caro has a background in the automotive industry.
From the sales floor to the repair shop, from test drives to vehicle inspections to repair intake: the world that CarOnSale has known firsthand since 2018.
Listen for yourself.
Realistic. Human. Choose the voice that suits your car dealership. Currently available in German and English.
• LIVE
• LIVE
• LIVE
• LIVE
Caro knows your day-to-day business.
Whether it's the sales department or the service shop, Caro answers every call, understands the issue, and forwards it to the right person.
Test drives, vehicle inquiries, appointments — Caro supports the sales team with every lead.
There are two customers in the showroom at the same time, and the phone rings for the third time. Caro answers, understands the issue, and passes it on to the sales team in a structured way—without anyone having to rush to the phone.
Inspection Scheduled
Appointment booked
Thu · 9:00 a.m. · Service
• Passed on to the team
Tire changes, vehicle inspections, repairs—Caro takes on any job.
At the lift, at the customer's location, in the receiving area: the phone rarely rings at the right time. Caro answers it, understands the issue, and gives you the most important information.
TÜV / HU
Appointment booked
Tue · 2:00 p.m. · Testing Center
• Passed on to the team
Caro also calls personally—when maintenance or vehicle inspections are due, or if there are any outstanding inquiries.
Outbound calls are taking place today. Caro follows up on overdue services, schedules the appointment directly, and hands everything else over to her team.
Maintenance Due
Appointment booked
Thu · 9:00 a.m. · Service
• Passed on to the team
Caro isn't waiting for the call.
She makes the calls herself and handles entire processes. We decide together with our dealer partners which ones those are.
On today
Proactive service and maintenance.
Caro is working in your systems.
Over 140 existing interfaces in the CarOnSale and Alpha ecosystems are our " Basis."
Our Approach.
Accessibility should not depend on the size of the business.
Every missed call is a job that goes to the business down the street. Caro makes this level of availability possible even for businesses that can't hire additional staff for this purpose.
From retail, for retail.
We've been familiar with the automotive industry since 2018 through our day-to-day business, not through market analysis. We're developing Caro in collaboration with dealer groups that work with it every day, rather than building it from scratch in a lab.
Integrated into your systems.
Without integration, a phone call remains just a note that someone has to type up. Only when Caro can see the customer, vehicle, and appointment in its systems is the process truly complete—and to achieve this, we use over 140 interfaces within the CarOnSale and Alpha ecosystems.
Vehicle documents kept safe
We will securely hold all vehicle documents until full payment has been received.
Trust beats hype.
40.000+
Retailers already know us
The relationship is already there before Caro takes off for the first time. That’s exactly what our first-time customers cite as the reason for choosing us.
CRM & ERP
Integrations are already in place
Every call ends up right where you're working anyway—as a neatly organized task, complete with a transcript and summary.
< 30 Min.
An organization, not a project
Availability without any configuration: full capacity after work, during lunch breaks, and during peak hours. GDPR-compliant, hosted in Germany.
The future communications hub for your business.
Every channel, every direction, integrated with your systems. Caro handles the routine tasks so your team can focus on what matters most. The phone system is up and running today; we’ll build everything else together with our dealer partners.
All channels, both directions.
Integrated with your systems.
Your team focuses on what matters most.
Transparent. Fair. No surprises.
POPULAR
Can be canceled monthly
No setup fee
No call lost
The questions businesses ask us most often.
How soon can I get started?
Setup is very simple and usually takes 15 to 30 minutes. All we need is your phone number and shared access to your phone system. After that, you can easily customize Caro to suit your needs.
What happens if Caro gets stuck?
Caro is upfront about it and transfers the call to a colleague. If no one is available, she takes down the entire request and adds it to the dashboard as a task, along with a transcript and summary. The caller isn't left on hold.
Can I integrate Caro into my systems?
Yes. Caro already offers many integrations and can be integrated with almost all common systems, whether they're DMS, CRM, or workshop scheduling software.
What languages does Caro speak?
German and English are included by default; additional languages are available as an option.
Is Caro GDPR-compliant?
Yes. Hosting in Germany, a data processing agreement pursuant to Article 28 of the GDPR for each customer, and designated subcontractors. You remain the data controller; we are the data processor.
Is Caro replacing my employees?
No. Caro handles the calls that no one else answers today—that is, after work, during lunch breaks, and during peak hours. Her team continues to handle the calls where human interaction is essential.
What if the technology fails?
The call will then be routed immediately to your existing number. Caro is an additional layer of protection for your system, not a replacement for it. A failure on our end should not shut down your phone.
Can I try out Caro first?
Yes, in two ways. Call Caro directly at +49 30 75937877—anytime. Then get started with a free one-month trial at your own business.
Ready for Caro?
Go-live for all CarOnSale customers starting in September. The first pilot will take place before the end of 2026—we will define the integration and business model together.
