Booth Fees and Pickup Deadline

9 business days from the date of purchase—that is, Monday through Friday, excluding public holidays in Berlin. You may pick up your order only after full payment has been made; you will then receive a pickup slip with the address and contact person. The deadline begins on the date of purchase, not the date of payment. Therefore, if you pay late, you will have less time to pick up your order.

Starting on the 10th business day after the purchase, a minimum of €20 net per day, until the vehicle is picked up or transported via an arranged service. If the actual damage is greater, CarOnSale may claim that amount. Conversely, you may provide evidence that no damage occurred or that the damage was less than claimed.

• CarOnSale can arrange for the vehicle to be transported to you or to a storage facility at your expense.
• Starting on the 10th business day, you are responsible for any damage that occurs to the vehicle once it is ready for pickup.
• If you do not pick up the vehicle by the 20th business day, CarOnSale may cancel the sale. The consequences are outlined in the section on late payments.

• Please pay immediately after your purchase so you can receive your pickup slip quickly.
• Please schedule the pickup time well in advance with the contact person listed on the pickup slip.
• Book a shipment within 72 hours of purchase under "My Purchases."
• Confirm your pickup while you're still on site: Scan the QR code on the tag attached to the rearview mirror and enter the PIN, or confirm your pickup in the app under "My Purchases." A late confirmation may result in parking fees.
• If the Seller has agreed to a later pickup without charging a holding fee, make sure to get that in writing.

If you book transportation through CarOnSale in a timely manner, this is generally not the case. For mandatory shipments and shipments booked more than 72 hours after the purchase, storage fees may apply. Cross-border purchases of vehicles subject to standard taxation are always delivered by shipment; if you do not book it in a timely manner, the same storage fees apply.

Under “My Inquiries,” submit an inquiry regarding pickup and attach supporting documentation, such as a confirmation or written agreement from the seller, or emails. We typically review the case within 1 to 2 business days and cancel the invoice if the supporting documentation is sufficient.