What happens if payment isn't made?

Immediately after the purchase. The purchase price and auction fee are due upon conclusion of the contract, and you will be in default without CarOnSale having to send you a prior reminder. The vehicle will not be released until payment has been made in full.

CarOnSale will send you several email reminders about the outstanding payment. The final reminder will specify the deadline after which the vehicle will be put up for auction again. It’s best to pay right away, or contact us via “My Inquiries” before the deadline expires.

In the event of a delay, CarOnSale may charge late payment interest at a rate of 9 percentage points above the base rate and a flat late payment fee of €40, as well as any additional damages resulting from the delay.

This can happen: Overdue invoices are the most common reason for an account being suspended. You cannot place bids if your account is suspended. Once all outstanding invoices have been paid and the payment has been confirmed, your account will usually be reactivated within 1 to 2 business days.

Starting on the 9th business day after the purchase, CarOnSale may cancel the sale without further notice and relist the vehicle or sell it otherwise. In that case, the following applies:

• The auction fee remains due.
• You are liable for the damages resulting from the cancellation. Instead of the actual damages, CarOnSale may charge a flat fee of 5% of the purchase price, with a minimum of €500. This fee covers the loss of proceeds and the costs of reselling, storage, and transportation.
• Booth fees, late payment penalties, and legal fees may apply.
• You can prove that no damage occurred or that the damage was minimal.

The same applies if you do not pick up the vehicle by the 20th business day after the purchase.

A standard bank transfer usually takes 2 to 3 business days. If you receive a reminder after that, create a request regarding the payment under “My Requests” and attach the transfer receipt, including the date, amount, and payment description.

No, every bid is binding. CarOnSale only reviews certain reasons, such as incorrect contract information in the listing—like the date of first registration or the number of previous owners—or a technical issue during the auction. Please report such issues immediately via “My Inquiries.”